Our valued customers and partners,
I would like to extend my sincere apologies to all of you for the outage today. Everyone at CrowdStrike understands the severity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our top priority.
The outage was caused by a bug discovered in the Falcon Content Update for Windows hosts. Mac and Linux hosts were not affected. This was not a cyberattack.
We are working closely with affected customers and partners to ensure all systems are restored, so you can provide the services your customers rely on.
CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if a Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disabled.
We will provide ongoing updates through our support portal at https://supportportal.crowdstrike.com/s/login/ and through the CrowdStrike blog at https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/. Please continue to visit these sites for the latest updates.
We have mobilized the entire CrowdStrike team to help you and your team. If you have questions or need additional support, please contact your CrowdStrike representative or technical support.
We know that adversaries and malicious actors will try to exploit events like this. I encourage everyone to remain vigilant and make sure to contact official CrowdStrike representatives. Our blog and technical support will remain the official channels for the latest updates.
There is nothing more important to me than the trust our customers and partners have placed in CrowdStrike. As we work to resolve this incident, I pledge to provide you with full transparency about how it happened and the steps we are taking to prevent anything like this from happening again.
George Kurtz
Founder and CEO of CrowdStrike
