6 Tips to Simplify Security Automation Adoption

As the Director of Service Design at Swimlane, I understand that security automation can be complex due to each organization’s unique set of technologies and processes. My role includes guiding customers through these challenges and streamlining their experience with Swimlane Turbine. If you’re considering replacing your SOAR or no-code automation platform, here’s a basic list of requirements to make the integration and adoption process smoother.

Essential Tips for Smooth Automation Integration

Choose the appropriate publishing model

First and foremost, where will you deploy your new system? You have options: cloud, on-premises, or isolated on-premises. Each has its advantages. Cloud provides flexibility, scalability, and eliminates the burden of maintaining infrastructure. On-premises provides control over hardware and data residency. Isolated on-premises provides these benefits for constrained environments. The right choice depends on your specific security and operational needs. Take the time to evaluate these options to ensure you choose the best one for your organization. Fernao Magellan’s decision to purchase Swimlane was influenced by the fact that Swimlane’s on-premises offering was just as robust as its cloud counterpart. This ensured that Fernao always had consistent, high-quality features regardless of the environment.

Maximize your success with a dedicated Technical Account Manager (TAM).

A successful transition isn’t just about technology; it’s also about having the right support. That’s where our change management team comes in. Think of them as an extension of your team. They work with you to understand your needs, oversee the implementation of integrations, and provide ongoing support. Having someone dedicated to your success can make a huge difference, smoothing out any hurdles along the way and helping you get the most out of the transition. For example, Weedmaps highlights the impact of this approach: “What sets Swimlane apart from any other security organization or partner I’ve worked with is the professional service team. They’re incredibly dynamic and flexible. We’ve solved some very interesting and complex problems using Swimlane. I’m really looking forward to our sessions together.”

Achieve a fast return on investment with Swimlane-Built solutions.

One of the standout features of Swimlane Turbine is its fast time to first value. With our Swimlane SOC solution suite, you can start working with the provided use cases within two weeks. That means no downtime and immediate access to the tools and features you need, so you start seeing ROI almost immediately. It’s all about enabling you to accelerate quickly and efficiently. Your COO will continue to work with you to deploy additional use cases, enrichments, and remediation actions.

Embrace the flexibility of low code

Another key capability to consider is the platform’s ease of use. Turbine Canvas, our super-simple visual studio, allows anyone on your SOC team to create and manage automation without a programming background. For example, when we integrated AHEAD, the team had limited automation experience, but they were still able to successfully create robust workflows to generate revenue. No matter where you are with automation and your experience with Turbine, we offer comprehensive training at your own pace to help you get up to speed quickly. Our platform is designed to be easy to use, ensuring that you don’t need to be a technical expert to get the most out of it.

Growth scale by independent integrations

When choosing a security automation platform, think about the future. You need a solution that can grow with you. Turbine is designed to scale with your business, so you can start with what you need now and scale as your needs change. With unlimited integrations, Turbine seamlessly connects to any APIs and future technologies you adopt. This ensures that you’re not only solving today’s challenges, but also preparing for future growth. NTT Data highlights the importance of choosing a flexible platform: “Our customers have changing environments. They might change their SIEM system, or their email system—for the analysts, it has to be exactly the same. For us, Swimlane is the main interface we use… That gives us a huge advantage. Not just for us, when we’re serving our customers, but also for the engineers on our customers’ side who have changing environments.”

Boost Efficiency with Business Intelligence Applications

Finally, it’s important to highlight the value of business intelligence applications like our modular case management application with robust dashboarding and reporting. This allows you to visualize and manage cases more effectively. Turbine’s modular approach allows you to easily track the metrics you want, including ticket progress, resource allocation, and response times, ensuring you can optimize your workflow and get the most out of the platform. As Kennedy, CISO at Incomm Payment, puts it: “The ability to create custom dashboards that we can create for the individual user around what they care about. When I talk to my security operations manager, they care a lot about analyst metrics, how quickly they respond, what issues they’re facing, and which toolsets are behaving as they should. But when it comes to me at the executive level, we’re able to have an executive dashboard that speaks to that party, as opposed to the nitty-gritty technical stuff.”

Smooth transitions to turbines

Adopting Turbine, whether from a legacy SOAR platform or from scratch, doesn’t have to be overwhelming. By focusing on the key aspects of the transformation, you can pave the way for a smooth and successful change. If you have any questions or need guidance on making the transition, reach out to us. We’re here to help make your transition as smooth and beneficial as possible.